Terms and refunds
Last updated 26 October 2026
Who we are
Tim Way Poultry is run by Bryony Walters as a sole trader, at Dummer Down Farm, Dummer, Basingstoke, RG25 2AR. Email [email protected] or call 07771 393826.
Your order emails come from [email protected], our website provider's address. Just press reply and your message comes straight to us.
Ordering and paying
Choose your bird and weight band, then pay in full by card through Stripe. Our contract with you starts when your payment goes through and we email your order confirmation. If anything in it looks wrong, please tell us straight away.
Prices and weights
Every bird is a little different, so yours may weigh up to 1kg more or less than the band you chose. The price you pay is fixed. We're not VAT registered, so there is no VAT on our prices. Collection is free.
Collection
Collect on 23 December, between 3.30pm and 7.30pm, at Dummer Down Farm, Dummer RG25 2AR. Bring the order number from your confirmation email. Someone else can collect for you if they have it. If you're going on somewhere else afterwards, bring a cool bag or box.
Can't make the 23rd? Call or email us and we'll arrange a time on 24 December that works for the farm. If your bird hasn't been collected, and no time has been arranged, by the end of 24 December, we can't give a refund, because a fresh bird can't be sold again.
Delivery
We don't deliver as standard. Now and then we can deliver to regular customers. Please message us before you order so we can agree a time and any charge, then add your address in the order notes.
Cancelling or changing your order
Fresh turkeys and crowns are perishable, so the usual 14-day right to cancel online orders doesn't apply. As a goodwill gesture, you can cancel for a full refund until 1 December. Email or call us with your order number.
Would you like a different size? Ask us and we'll do our very best to help. If the new size costs more, you pay the difference.
If we can't supply your bird
Farming doesn't always go to plan. If we can't supply your bird, for example because of bird flu restrictions, we'll tell you as soon as we know. You can choose a full refund, or an alternative we offer, such as a different size. A full refund is always available.
If something is wrong with your bird
Please check your bird when you collect it. If something isn't right, tell us within 48 hours, with a photo if you can, so we can help you best. By law your bird must be as described and of satisfactory quality. If it isn't, you're entitled to a replacement or a refund. Nothing in these terms affects your legal rights.
Refunds
Refunds go back to the card you paid with, within 14 days of us agreeing them. Your bank may take another 5 to 10 working days to show the money.
Food information and storage
Your bird is turkey. Each box also includes a small seasoning sample of olive oil, bay leaves, rosemary and plain sea salt.
Allergens: none of the 14 regulated allergens.
If you have an allergy, please ask us before you order.
Take your bird out of its box and put it in the fridge as soon as you get home. Cooking tips are in the box.
Complaints
We want to put things right. Email or call us with your order number. We'll reply within 3 days at the latest, and usually much sooner.
The law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.